Monthly Archives: January 2016

Connecting Buyers & Sellers with Your Data

While we were at BIMS, we heard several presentations on earning revenue from your vast audience data. By utilizing engagement information, publishers can find and sell qualified leads to partners. This data is valuable to many companies, because publishers often have what many businesses lack – demographic and contact information on a specific target market. For …

Best Practices for Your Customer Service Team

Call Centers. Customer Service Department. Client Relations. The terminology varies from company to company and across industries, but be that as it may, the primary focus remains the same – keeping clients happy, satisfied, and most importantly, as customers. Your inbound call center mostly likely will be the first contact your client has after the …

4 System Best Practices for Customer Service

Your customer service team is often the face of your company. They touch on every aspect of your business, whether they’re discussing pricing or editorial content. There are a number of best practices you can implement to support them through your subscription management system. 1. Keep Good Notes This sounds pretty basic, but making sure …