We are excited to share the launch of our new, user support center (Zendesk), which will be released in several phases. Although the initial changes are small, our clients will see benefits as each one comes available.
With every addition, users will notice enhancements designed to improve the overall support experience. Ultimately, our goals with the change are to provide a space where clients can interact directly with our team and access a library of information.
What to Expect with Phase One
With an anticipated release of early February, our team will continue to handle tickets with personal and timely service. However, users will notice a new “Auto-Reply” notification supplying a defined ticket number, as well as the subject of the request. This will allow users to ensure we have all the details provided. Any communication following the original question will include a reference to the ticket and be automatically logged in our new system.