Multipub was built on a foundation that ensures it is always in balance and auditable. The platform leaves a complete audit trail, as every transaction is recorded. The system also provides details for making necessary business decisions. That being said, it’s still critical for users to follow a series of accounting best practices to accomplish …

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While we were at BIMS, we heard several presentations on earning revenue from your vast audience data. By utilizing engagement information, publishers can find and sell qualified leads to partners. This data is valuable to many companies, because publishers often have what many businesses lack – demographic and contact information on a specific target market. For …

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Call Centers. Customer Service Department. Client Relations. The terminology varies from company to company and across industries, but be that as it may, the primary focus remains the same – keeping clients happy, satisfied, and most importantly, as customers. Your inbound call center mostly likely will be the first contact your client has after the …

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Your customer service team is often the face of your company. They touch on every aspect of your business, whether they’re discussing pricing or editorial content. There are a number of best practices you can implement to support them through your subscription management system. 1. Keep Good Notes This sounds pretty basic, but making sure …

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We’re often asked about our API’s, so today, we’re sharing information about those available via the Mult-e-commerce module. For starters, all of our API’s submit and retrieve data from the Mult-e-commerce database. The Multipub and Mult-e-commerce databases are then kept up-to-date via Replication, which runs continuously. Nearly all subscriber and order fields are included with …

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Yesterday, we attended the keynote speech “The Membership Economy: What it Means for Specialty Publishing” at the Business Information & Media Summit. The speakers focused on how publishers are building communities from their subscription/audience databases. The key difference between memberships and subscriptions is that a membership offers two way communication, whereas with a subscription, the …

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Earlier this month, we attended a session of the Software & Information Industry Association’s (SIIA) Deciphering Finance series. With the rise of online sales and products, we learned state sales tax is an area organizations can no longer ignore. Everyone will have to ask the question of which they’ve been afraid, “Should we be charging sales …

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Last week, we shared how Multipub is measuring article views by connecting to our clients’ CMS. Today, we are discussing a new feature included in our most recent release – scanning. The use of a scanner reduces keystrokes saving time and increasing accuracy. Incorporating technology like this helps Multipub users do more with less. In …

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We are pleased to share our newly redesigned user portal is up and running. The site has internal search capabilities, allowing users to find the answers to their questions quickly and easily. Designed for Multipub customers, it offers access to: Support documentation. A full users’ manual. Release note information. Here’s how you can access the …

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