Customer Service

Located in the U.S., our dedicated staff has been trained to create a seamless experience with every call. Working closely with you, we can integrate your standards and procedures to ensure our practices are aligned with your workflow and culture.

Our customer service team knows Multipub inside and out, ensuring we’re using the most efficient methods possible. Let’s tailor a package to meet your organization’s needs. Set up an introductory meeting here or contact us with questions.

Inbound Calls

  • Customer Service
  • Address Changes
  • Send Replacements
  • Order Entry
  • Enter Payments
  • Cancellations
  • Answering the Phone
  • Email Responses

Data Entry

  • Process Payments
    • Checks and Credit Cards
    • Balance Payments with Manual Deposit and Credit Card Charges
  • Enter Transactions:
    • Individual Orders
    • Large Group Subscriptions
  • Balance the Batch, Both Payments and Sales Amounts
  • Balance Customer Service Transactions
  • Replacement Copies or Back Issue Coordination
  • Q/C Checks for All Data Entry
  • Periodic Reviews of the Data
  • Digital Access Issues
    • Email/Password
    • Complex Digital Access
  • Process Refund Transactions

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